Communication and social competence for managers

Having successful conversations:

• How do I communicate? Self-reflection of the inner attitude
• Knowing your own communication style: Where do I repeatedly encounter conflicts in conversations?
• Self-perception and perception of others: unconscious communication patterns
• Competence training and social competence
• Training empathy skills to improve social competence

Basics of better communication:

• Distinguish between factual and relationship levels
• Increasing knowledge of human nature: the different views of people
• Controlling conversations through questioning techniques - controlling one's own behavior
• The most important communication traps
• How do I communicate without conflict?
• Messages: I-, you- and we-messages
• Active listening

Difficult conversation situations: Dealing with feelings:

• The most important "soft factors": hiding or showing feelings?
• Communicating tactically or authentically?
• Asserting goals and being accepted
• The mutual influence
• The relationship between emotion and reason
• Manipulate or convince?

In this seminar, you will learn how to effectively conduct employee and staff reviews for long-term and profitable success.

• You will learn the basics of optimal interpersonal communication to effectively convey your message to customers or employees
• You will understand the influence of emotions and be able to use them in a targeted manner
• You will apply what you have learned directly with the help of role plays in order to convince confidently in practical conversations
• You understand the most important characteristics of a good communication partner and put them into practice