Relationship skills in business

The role as a manager:

• How do I create positive contacts and business relationships? How do I maintain positive contacts?
• Openness, authenticity and commitment - responding to personality profiles
• Business benefits through contact strength and empathic behavior
• Why is relationship competence one of the most important competencies?
• The interactions of emotions - the levels of human contact

Increase your efficiency:

• How do I strengthen professional and personal relationships?
• Using resonance phenomena for contacts
• How to strengthen and positively use your contact skills?
• How do I establish a positive contact on the phone?
• The reduction of contact inhibitions
• Why does everyone have a need for intensive contact?

Conflict management

• Which people do I not want to establish contacts with?
• How do I deal with people who are weak in contact?
• How do I overcome contact barriers through my inner attitude?
• Appreciative communication in business and successfully shaping relationships

Body language:

• With which body language do I make contact quickly?
• Body language sympathy cues
• Facial expressions, gestures, posture, tone of voice: self-confident appearance

After this seminar, you will have gained valuable competencies to sustainably strengthen and successfully shape your business relationships.

• You will develop your relationship skills to interact with others in an appreciative manner in your role as a leader
• You learn how to increase your efficiency through positive relationships in your environment
• You will learn how to act in conflict situations in a goal-oriented and solution-oriented way
• You will learn more about the influence of body language on relationship building