Conflict management

Conflict perception:

• Own behavior and attitude: analysis of typical conflict situations.
• Solving conflicts: Conflict-creating and conflict-resolving behavior.
• Dealing with reproaches, criticism and disputes
• Conflict skills: Conflict diagnosis and conflict management

Conflict types and conflict identification:

• Organizational and structural conflicts
• How to recognize conflict potential: Avoiding escalation
• Conflicts in and between groups
• Dealing with anger and resentment in the office: avoidable and unavoidable conflict situations

Conflict resolution techniques:

• What to do in conflict situations: Guiding questions and analysis of concrete cases from practice
• Helpful conversation techniques in conflicts
• Special conflict situations in management: Structure of a conflict discussion
• Communication techniques in conflict talks: Dealing with tensions and resistance

The way forward!

• There is an opportunity In every conflict
• Recognize the dynamics of tensions and use them positively

After this conflict management seminar, you will be able to master difficult situations and conflicts with confidence.

• You will deal with different conflict resolution strategies and types of conflicts so that you can recognize and resolve conflicts at an early stage
• You will reflect on your own behavior and optimize your behavior for a successful conflict resolution
• You learn helpful conversation techniques to avoid conflicts
• You will analyze how you, as a leader, can master conflict situations with flying colors