Small talk and business etiquette

The first impression counts - How do I come across to others:

• Professional appearance: Appreciative behavior - Respect and friendliness
• The polite way of dealing with each other
• Business wardrobe: Dress code and outfit
• Confidence and authenticity

Small talk and communication in business:

• Rules of the game in the business world - What is expected of you?
• Small talk: Navigating delicate topics and solving them elegantly
• Body language and self-confidence
• Communication tools: E-mail, WhatsApp and LinkedIn
• Dealing with business cards
• Written communication in business

Etiquette and business etiquette:

• Table manners and etiquette - national and international
• Manners and etiquette: style and game rules
• Small cutlery and wine knowledge

After this seminar you will have all the necessary knowledge to interact skillfully with business partners, employees and customers.

• You will learn important techniques for dealing confidently with business partners, employees and customers
• You will learn about crucial communication tools for successfully building relationships with employees, customers and business partners
• You will become familiar with the most important rules of etiquette in business for a self-confident appearance