Telephone training

Successful telephoning: inspire your conversation partners:

• Basics and instruments of customer- and service-oriented communication.
• Basic rules of successful telephoning: good customer support Friendliness on the phone - they "see" your body language, too
• 10 rules for successful telephone calls
• Service thinking as a competitive factor!

Preparation is everything - successful & professional in different situations:

• Finding the right way to start: Developing professional call guidelines
• Arguing in a benefit-oriented way: Dealing with complaints
• Dealing with resistance: Price argumentation
• Successful telephone sales

Skill Toolbox for your telephone calls:

• The tone makes the music: speaking technique and voice pitch
• Linguistic expression and good rhetoric
• Active listening and questioning techniques
• Different levels of a message
• How to make your voice sound appealing: Smile training

Putting it into practice:

• Case studies from the participants' practice and their successful treatment
• Training telephone calls and their discussion
• Creating the right environment - telephone workstation
• Argumentation and persuasion techniques

After this seminar you will have learned the basics to act confidently with your business partners over the phone.

• You will learn effective techniques for goal-oriented behavior even in difficult situations
• You will be familiarized with effective conversation techniques with which you can conduct telephone calls confidently and self-assuredly
• You will be able to present yourself in a sympathetic and self-confident manner on the telephone