Conference Call, Videoconference & Co.

• What distinguishes web-based meetings from physical meetings?
• Organization - what needs to be considered?
• Formulation of technical requirements
• Doing a "test run"
• Opening: what are the main topics to consider?
• Entry into conversation/presentation
• Ensuring attention: "checking" - as a technique to compensate for absence of feedback from the conversation partners / not losing sight of one's own goals for the conversation​​​​​​​
• Conscious use of voice and language​​​​​​​
• Targeted gaze control​​​​​​​
• Predefine a structure: agenda-setting techniques
• Formulation of core messages​​​​​​​
• Cushioning against objections​​​​​​​
• Techniques to start the discussion​​​​​​​
• Moderation techniques online - what are the possibilities?
• How to turn listeners into participants!
• Laying down of rules​​​​​​​
• Summary of the discussion results​​​​​​​
• Aids and tips for practical implementation along with practical examples

After this seminar you will have the necessary skills to lead telephone and video conferences in a goal-oriented manner.

• You will be able to lead telephone and video conferences without any problems
• You will be familiarized with the obstacles of the organization
• You will deal with the specifics of telephone and video conferences for a good preparation